About selling at the best rate

Rates on our official website and other websites we operate may vary daily depending on room availability.
In addition, there may be times when our rates match those of other reservation sites.

Best Rate Guarantee Conditions

To guarantee the best rate, the following conditions must be met:

Same hotel
Same reservation date
Same stay date (arrival and departure dates)
Same number of guests
Same room type
Same payment method
Same cancellation policy
Same length of stay (check-in and check-out times)
Same plan (including the same services and amenities）

Exclusions from the Best Rate Guarantee

The following cases are excluded from the Best Rate Guarantee and cannot be compared to the lowest rates offered on our official website:

Corporate contract rates and other rates not publicly disclosed.
Rates targeted at specific membership organizations.
Package rates that include facility usage, transportation, meals, etc.
Rates with discounts offered independently by domestic and international travel agents or reservation sites over which our hotel has no control.
Sales by travel agents (such as arranged tours) where the hotel has no control over the sales amount.
Rates deemed discounted due to the inclusion of unique points, vouchers, or cashback offers by domestic and international travel agents or reservation sites.

Best Rate：
Q&A

The rate offered for reservations made over the phone is cheaper.

Only reservations made through the website are eligible, so this is excluded.

The rates for two weekdays in the same month are different, with one being cheaper.

If the dates are not identical, they are not eligible.

When I made my reservation, the official website had the lowest rate, but a week later, a different reservation site offered a cheaper rate.

Only the rate at the time of reservation and claims made within 24 hours of the reservation are eligible.

I reserved a room for one night, but another reservation site offers a cheaper "2-night accommodation plan " for that same night.

Rates that require consecutive stays are not eligible unless the stay dates (arrival and departure) are identical.

A cheaper room type is available on another reservation site, but only more expensive room types are available on the official website.

If the available room types are not identical at the time of booking, they are not eligible.

Online Reservation